

Program 01
Singaporean founders study service design across consumer businesses
Founders and executives from Singapore’s food, retail and manufacturing sectors spent four days in Shenzhen and Guangzhou examining service design, digital operations and staffing challenges. The visits included Bama Tea, MINISO, a NIO House and several restaurant chains. An opening workshop framed the questions; a closing review workshop turned what the group observed into an action list for their own businesses.











